Frequently Asked Questions


Miscellaneous

We would love to hear from you if you have an upbeat personality and have the ability to drive clients to our website and we will do the rest.

We are NOT interested in any marketing companies or giveaways via influencers.

We are only open to straight commission sales representatives.

Pricing

We accept Visa and Mastercard ONLY! The credit card is charged within hours of the order being placed. The payment information is sent to the merchant bank for processing. If the credit card is not authorized, you will be notified and asked for another form of payment before we can process the order 

Please send us an email at sammyg@sammygs.com or call Samantha directly at 416-219-2931 for more information on how we can possibly work together.

Product Details

In some cases, the colours of our products may vary slightly from those depicted on our website, as a result of small differences in dye lots and various screen monitors.

We will contact you if we think there is a better choice available and always feel free to reach out and ask for colour comparisons or clarifications. 

4a.  What size are your onesies, typically?

Our onesies are usually sold in size 18 months.  The smallest size we may use is 12 months.  The reason we do this is a) They are 100% cotton and may shrink b) Clients tend to order gifts anywhere up to 6-10 months after the baby has been born so we want it to fit :) 

All our products are designed for machine wash and drying. Fabric should not run or fade. However, it is best to wash blankets separately, in cold water (gentle cycle), lay to dry & then put in dryer for minimal time on low tumble dry. 

Please contact us by phone 416-219-2931 or mail us at sammyg@sammygs.com or through our contact page to discuss the possibility of registries.

You have 1 year from the date your card was PURCHASED to use your gift card.  No exceptions.  

Shipping

We are an online business. However, we are happy to speak on the phone. All orders within the city will be couriered or shipped via Canada Post. For special assistance and the possibility of picking up your order please contact us directly sammyg@sammygs.com or 416-219-2931. The pick up location if and when possible is Avenue Road/Bloor area.

Most items take 12-14 days from date of receipt to be ready for shipping. This date occurs when we have received your order during business hours of 9am-5pm (EST) and your credit card has been charged. Those orders received after hours start the following business day. Your gift(s) will be delivered 1-7 business days from the day it is personalized aka completed depending on location of delivery. We usually use our own courier service or Canada Post unless specified otherwise.

Please note: It is best to provide us with an address where the package may be easily delivered during business hours as well as a telephone number. We can only deliver to street addresses.

No P.O. Boxes, please. Canada Post will not re-route packages once it has been shipped. Additional shipping charges apply to orders that are re-shipped due to incorrect addresses or are unclaimed by recipient.

*We recommend that customers let recipients know to expect their Sammyg's package in order to avoid the order being unclaimed and returned to Sammyg's or you may make a note asking us to let the recipient know in which case you must provide us with both their email address & telephone number. If there is a delay in delivery we will contact you. American and International clients are responsible for any applicable customs or tax charges –please check with your local customs office. Please note that we are currently unable to track all US small packet and International packages at the suggested shipping rates. There is a small possibility that this will lead to a delay in receiving your package. 

Your shipping cost will be calculated by providing the full address where required.

If you do not see a shipping cost appear please contact us for any special requests. We do ship worldwide. 

11. How long do I have to use my Gift Certificate?

You have 1 year from the date your card was PURCHASED to use your gift card.  No exceptions. 

12. Can I bring my own item for you to personalize?

Sorry, but we are not an embroidery service.  We only embroider on our own products. 

13. Do you offer RUSH orders?

It really depends on the day and time of the order and what is going on.  We try our best to turn around our gift creations to meet your needs.  

It is best you contact us directly before placing your order if you must have your gift by a specific day and time.  We are always happy to do our best and be upfront and realistic about the possibility. 

We DO NOT charge extra if we can turn the gift around in the window you require unless there are increased shipping costs. But we would appreciate a google review :) 

FONTS, UPPER & LOWER CASE LETTERS 
The font you see on an item is the font we use.  We have played with so many and feel we have chosen the best ones for the gifts we sell. 
It is simply one less thing for you to worry about this way.  Many of our clients are professionals who simply want to think less but send a thoughtful and meaningful gift. 
For over 20 years, we have primarily used lowercase lettering for many of our baby and kids gift items.  Specifically our personalized savvy Canadian made blankets which are our own.  We think it is chic, unique and makes your gift standout a little bit more.  Some names we feel do not always look great so we will print from your order form but also be in touch if we think it will look better. 
 
We all make mistakes
Oops! I ordered the wrong item or thread colour or I spelled the name wrong... 
We appreciate the font size on your phone when ordering might not be great or you accidentally hit "t" when you meant to hit "r"
We recommend you are in touch with us immediately to avoid any incurred charges.  If you do not hear from us within 12 hours, we did not receive your order change.  We try our best to reach out and clarify anything that might not look quite right. 
Disclaimer
Please Note: Due to the changing economy and incurred costs all items are subject to price increases at anytime. In some cases, an additional charge may be incurred due to lengthy script or size of font.  Most prices include one name or 3-4 Initials.  Please ask before placing your order if you are doing 2 names, dates or multiple word text.