We do not accept returns for any custom-made and/or personalized gifts. We are not responsible for errors made in spelling on the customers’ part. Please be sure of the spelling before you make your order as items that have errors due to a mistake in ordering will not be accepted for refund or exchange. Personalized items may only be returned if they are defective, or if we have made an error in spelling or size. These items will be fixed or replaced at our cost.
Please note that while we try our very best to prevent duplication of identical gifts, personalized gift duplication is not guaranteed and we are unable to provide refunds or exchanges for any duplicated personalized gift.
We gladly accept returns or exchanges of other, non-personalized products. Please note that we must be contacted by phone or email within 5 days of receipt. Once you have received confirmation to return the item(s), send the item(s) back to us, in its original condition, and we will refund your purchase, less shipping and handling. Any returns sent to us without prior notification will be refused. Return shipping is the responsibility of the customer and is not refundable. Please insure the package, as we are not responsible for lost packages.